Closing Date: 24th February
- Salary £30,000-32,000 depending on experience
- Scope to progress as the role develops
- Full-time Monday-Friday, office based role
- Located in Hanley Swan, Worcestershire
- 23 days holiday (including Christmas office closure) plus bank holidays
- NEST pension scheme
- Supportive, friendly environment
Important information
- A full driving licence and access to your own transport are essential due to the rural office location and occasional event travel
- The successful applicant will be required to undergo basic security vetting, including references and a criminal record check
- As this is a client-facing role, a professional appearance is required, including a dress code that excludes visible tattoos that cannot be covered, facial piercings and unnatural hair colours
- Due to the collaborative nature of the work, this role is not suitable for home-based or hybrid working
Are you a senior administrator, team leader, project coordinator or similar who is looking for their next move? Are you currently doing more in your current role than your job title suggests but don’t have a clear progression pathway where you are?
This is an exciting new role within a small business where you can have a big impact directly supporting the Director.
You will be responsible for coordinating the smooth day-to-day running of the organisation, with particular responsibility for first-line staff management, operational delivery and internal coordination.
This is a development role, suited to someone ready to step up into an operational management position. You will manage day-to-day people matters, support delivery, and work closely with the Director as you learn, with guidance and support available from our internal HR consultant.
The role is office-based in rural Worcestershire. Due to location, a full driving licence and access to a vehicle are essential.
Key responsibilities
Operations & coordination
- Coordinate day-to-day operations across the organisation
- Support planning, scheduling and prioritisation of work
- Monitor workloads and capacity, flagging issues early
- Maintain and improve operational processes and systems
- Ensure work is organised, tracked and delivered consistently
First-line staff management
- Act as the first point of contact for staff on day-to-day matters
- Manage holiday requests, sickness recording and basic HR administration
- Support staff welfare and wellbeing
- Hold regular check-ins and support performance conversations
- Escalate complex or formal HR matters with support from the Director and HR consultant
Service delivery
- Support consistent delivery of work across clients or services
- Identify risks, delays or bottlenecks and take action to address them
- Maintain clear documentation, trackers and records
- Promote clear communication and shared expectations
Working with the Director
- Provide regular operational updates
- Escalate issues requiring senior input appropriately
- Take on increasing responsibility as confidence grows
- Develop confidence in operational judgement and decision-making
Optional: marketing & content involvement (interest-led)
- The Director is working on a new digital product range to complement the existing services
- There may be opportunities to contribute to marketing strategy, planning or content creation if this is of interest
- This is not a core requirement of the role and will be shaped around the individual’s interests and strengths
What we’re looking for
Essential
- Experience in an office management, senior administration, coordination or operational support role
- Confidence dealing with people and day-to-day management situations
- Strong organisational and prioritisation skills
- Clear written and verbal communication
- Willingness to learn, take responsibility and develop into a management role
- Full UK driving licence and access to a vehicle
Desirable
- Previous experience managing people, formally or informally
- Interest in developing leadership and management skills
- Interest in marketing or communications (not essential)
- Experience working in a small organisation
Development & progression
This role is designed to grow. As experience and confidence develop, there may be opportunities to expand responsibility and progress into a more senior operational or business management role, subject to performance and business needs.
NB: Shortlisting will take place entirely based on your answers to the questions in the application form. If you are successful, we will telephone you to arrange a face to face interview and request a CV.