We are a family led company and we put our family values firmly at the heart of our business.
Our company values are broadly as you would expect in any confidential service; Collaboration, Stability, Effectiveness and Integrity but we underpin these with our own brand of Playfulness. I believe this is the best part of family so through all we do we weave our family values of Fun, Humour, Warmth, Openness, and Support.
This creates a culture of safety and authenticity.
We actively encourage our teams to generate original ideas and suggestions, knowing full well they won’t always be successful. This allows us to quickly test theories, measure the results and adjust going forward, meaning that each cycle is a positive learning and development exercise. Because we do this openly as a team, in-house, we can quickly develop solutions and only the best ideas are put forward to our clients.
It also doesn’t hurt that every milestone and celebration is marked with cake!
Our Values Pledge
What do we mean when we say…?
COLLABORATION
Teamwork – Curiosity – Positivity
- We aim to become a valued part of our client’s team
- Curiosity helps us to understand the motivations and ambitions of the individuals we work with and the key drivers for the client’s organisation
- We encourage a ‘can-do’ attitude and support each other until the task is done
- We admire an eagerness to learn and teach new skills
STABILITY
Responsibility – Reliability – Accountability – Dependability
- As a team we retain knowledge of the client’s history and the mechanism for passing on that knowledge as the leadership refreshes
- We become a ‘trusted partner’ able to offer advice and guidance
- We take full responsibility for delivery of the service
- We remain fully accountable for any mistakes – no excuses
- We take responsibility for finding and offering solutions
EFFECTIVENESS
Efficiency – Responsiveness – Flexibility – Originality – Problem Solving
- We take pride in delivering an efficient solution
- We help our clients streamline systems and processes
- We are open to original solutions and look for positives before negatives
- We provide customised solutions for each client by drawing on our previous experience (without wasting time re-inventing the wheel)
- We are responsive (NEVER reactive) with the flexibility to adapt to changing demands quickly whilst considering the future implications of each action
INTEGRITY
Honesty – Trust – Loyalty – Fairness – Respect
- We promise absolute honesty and loyalty to our clients
- We will go out of our way to act in our client’s best interests
- We seek understanding and fairness by challenging differing opinions and points of view
- We embrace difficult discussions
- We treat everyone fairly and with respect
PLAYFULNESS
Fun – Humour – Warmth – Openness – Supportive
- We build our teams and relationships on warmth, support and humour
- We encourage our teams to have the confidence to make mistakes and be open about learning from them